Replacement Policy

A replacement request will be considered only if:

• The request is submitted within 7 days of delivery.
• The product is unused.
• The product is returned in its original packaging.
• All accessories are included.
• All manuals are included.
• The warranty card, where applicable, is included.
• The original invoice or proof of purchase is available.
• Images or videos of the damaged, defective, or incorrect product are provided if requested by Lockora.
• The product is found eligible for replacement after verification and inspection.